PNR Guru

This Privacy Policy describes how PNR Guru ("we," "us," or "our") collects, uses, and discloses your information when you use our website and services. By accessing or using PNR Guru, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect minimal information necessary to provide our services.

• PNR Numbers: When you enter a PNR number to check its status, this number is sent to the Indian Railways API for real-time data retrieval. We do not store your PNR numbers on our servers after the query is processed.
• Usage Data: We may collect information on how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Contact Form Data: If you use our contact form, we collect your name, email address, and message to respond to your inquiry. This information is used solely for communication purposes and is not shared with third parties.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of the Service.
• To detect, prevent and address technical issues.

3. Data Security

The security of your data is important to us. We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

4. Disclosure of Data

We will not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right to rectify your information if that information is inaccurate or incomplete.
• The right to object to our processing of your Personal Data.
• The right to request that we restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time where PNR Guru relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided on our Contact Us page.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: July 14, 2025